Cancellation Policy:

Similar to other types of therapy agreements, what you reserve when you reserve a therapeutic massage appointment is uninterrupted time—time oriented specifically around you. Nicole prepares for that time with thought, focus, and intention, and it’s in the mutual keeping of time and agreements that allows the practice to continue. And while we’re all human, some guardrails keep the practice going.

Therefore, you may reschedule or cancel your appointment with no penalty if you give 48 hours or more notice before your scheduled appointment.

Appointments cancelled or rescheduled with less than 48 hours’ notice, even for sickness, are subject to a fee of half the cost (50%) of the session. *See below for why we’ve chosen this approach.

A missed appointment or “no call/ no show” renders you responsible for the full fee (100%) for the missed session.

A family member or friend who is a client may come in your place, but must arrive and depart at your scheduled times.

Nicole is grateful to have clients who give ample notice about rescheduling, and she strives to be as proactive as possible if she must change an appointment due to her own unforeseen conflict. She generally communicates about this weeks in advance. She believes relationships are built on mutual respect and reciprocity.

However, she still has the responsibility to maintain a stable practice, hence a cancellation policy.

*Being sick stinks. As a caring and reasonable practitioner, this is of course one of the trickiest situations to navigate!

One the one hand, if sickness visits you or your family, I want you to be able to rest, recover, receive what you need without undue burden—and I don’t want to be exposed, get sick myself, and be unable to work. However, especially during the winter, the cumulative impact of many clients’ last-minute cancellations due to sickness—as reasonable and less consequential as they may be for you—are consequential for me, at scale and over time. In short, they add up, and I am often left “holding the bags” —their last-minute nature makes them difficult to fill, and excessive lost income is financially destabilizing. Therefore, appointments cancelled with less than 48 hours’ notice, even if due to sickness, are still subject to half the cost of the session. We both shoulder the misfortune in an interdependent way, just as we celebrate your therapeutic gains in an interdependent way. Thank you for understanding.