Cancellation Policy:

Similar to agreements for other types of therapy, what you reserve when you reserve a therapeutic massage appointment is time—time oriented around you. Nicole prepares for that time with thought, focus, and intention, and it’s in the stable and mutual keeping of time and agreements that allows the practice to continue.

You may reschedule or cancel your appointment with no penalty if you give 48 hours or more notice before your scheduled appointment.

Appointments cancelled or rescheduled with less than 48 hours’ notice are subject to a fee of half the cost (50%) of the session.

A missed appointment or “no show” renders you responsible for the full fee (100%) for the missed session.

A family member or friend who is a current client may come in your place for no penalty, but must arrive and depart at your scheduled times.

Nicole is grateful to have clients who give ample notice about rescheduling, and she strives to be as proactive as possible if she must change an appointment due to her own unforeseen conflict. She generally communicates about this weeks in advance. She believes relationships are built on mutual respect and reciprocity.

However, she still has the responsibility to maintain a stable practice, hence our cancellation policy.

A personal note on sickness and last-minute cancellations: As a caring and reasonable practitioner who strives to be fair, this is obviously one of the hardest situations for me!

One the one hand, if sickness unexpectedly visits you or your family, I of course want you to rest, recover, receive what you need without undue burden—and I don’t want to get sick myself and be unable to work! However, especially during the winter, the cumulative impact of many clients’ last-minute cancellations due to sickness—as reasonable and less consequential as they may be for you—are deeply consequential for me, at scale and over time. In short, they add up, and I am often left “holding the bags” —their last-minute nature makes them difficult and tricky to fill. Therefore, appointments cancelled due to sickness (with less than 48 hours’ notice) are still subject to the fee of half the cost of the session. Thank you for understanding.